ServiceChannel engineers have implemented a fix to the platform and are currently monitoring its performance.
Details of this fix have been communicated to the affected customers. If you continue to experience any issues with SSO authentication using SAML, please contact ServiceChannel support or your customer service manager for assistance.
Posted Jul 06, 2020 - 19:19 EDT
The ServiceChannel SRE team is currently investigating a login issue impacting a small group of SSO customers using SAML integration.
We are working with the affected customers to resolve this issue as soon as possible.
Thank you for your patience.
Posted Jul 06, 2020 - 17:41 EDT
This incident affected: Service Automation (Login).