All Systems Operational

About This Site

Welcome to the ServiceHealth Dashboard. This site provides information on current and recent product issues.

Service Automation Operational
90 days ago
99.92 % uptime
Today
Login Operational
90 days ago
99.95 % uptime
Today
Dashboard Operational
90 days ago
99.98 % uptime
Today
Work Order Manager Operational
90 days ago
99.76 % uptime
Today
Proposal Manager Operational
90 days ago
99.78 % uptime
Today
Invoice Manager Operational
90 days ago
99.86 % uptime
Today
Asset Manager Operational
90 days ago
100.0 % uptime
Today
Compliance Manager Operational
90 days ago
99.97 % uptime
Today
Supply Manager Operational
90 days ago
99.85 % uptime
Today
Weather Operational
90 days ago
100.0 % uptime
Today
Project Tracker Operational
90 days ago
100.0 % uptime
Today
Inventory Manager Operational
90 days ago
100.0 % uptime
Today
Locations List Operational
90 days ago
99.96 % uptime
Today
Provider Automation Operational
90 days ago
99.95 % uptime
Today
Fixxbook Operational
90 days ago
99.98 % uptime
Today
Login Operational
90 days ago
99.94 % uptime
Today
Work Order Manager Operational
90 days ago
99.9 % uptime
Today
Proposal Manager Operational
90 days ago
99.97 % uptime
Today
Invoice Manager Operational
90 days ago
99.94 % uptime
Today
IVR Operational
90 days ago
100.0 % uptime
Today
WorkForce Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.97 % uptime
Today
Authentication Operational
90 days ago
99.92 % uptime
Today
API Response Operational
90 days ago
100.0 % uptime
Today
SFTP ? Operational
90 days ago
100.0 % uptime
Today
SendXML Operational
90 days ago
100.0 % uptime
Today
Universal Connector Operational
90 days ago
99.79 % uptime
Today
Analytics Operational
90 days ago
99.97 % uptime
Today
Data Direct Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
99.93 % uptime
Today
Analytics Download Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Call Center Operational
90 days ago
99.97 % uptime
Today
Third Party Components Operational
90 days ago
100.0 % uptime
Today
Twilio REST API Operational
90 days ago
100.0 % uptime
Today
Avalara Tax Calculation Service Operational
90 days ago
100.0 % uptime
Today
Rackspace - Inbound Email Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
ServiceAutomation - Login Response Time
Fetching
ServiceAutomation - API Response Time
Fetching
Past Incidents
Apr 19, 2021

No incidents reported today.

Apr 18, 2021

No incidents reported.

Apr 17, 2021
Resolved - Thanks for your patience. We consider this issue to be resolved.
Apr 17, 20:40 EDT
Monitoring - Our telecommunications provider has implemented a fix and inbound calls to our call center are flowing properly again. We will continue to monitor for the next 30 minutes.
Apr 17, 20:13 EDT
Investigating - Our call center staff are currently not able to receive inbound telephone calls. We are working with our telecommunications partner to restore service and will provide an ETA as soon as it becomes available.

Thank you for your patience!
Apr 17, 19:41 EDT
Completed - The scheduled maintenance has been completed.
Apr 17, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 02:01 EDT
Scheduled - On Saturday, April 17, 2021, beginning at 2 AM EST, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.
Apr 8, 08:39 EDT
Apr 16, 2021
Resolved - Single Sign-On authentication continues to run as expected. We consider this incident to be resolved.
Apr 16, 10:44 EDT
Monitoring - Our Engineers have resolved the issue with Single Sign-On authentication to the ServiceChannel platform. They will continue to monitor to ensure functionality remains.
Apr 16, 09:42 EDT
Investigating - The ServiceChannel platform is currently experiencing an issue with Single Sign-On authentication. Some users may experience delays or errors when attempting to log into the platform. We are working urgently to restore this functionality and will provide an ETA shortly.
Apr 16, 09:01 EDT
Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.