All Systems Operational

About This Site

Welcome to the ServiceHealth Dashboard. This site provides information on current and recent product issues. To view details regarding a service issue, click the red or yellow circle in the table below.

Call Center Operational
eInvoicing and Integrations Operational
Fixxbook Operational
IVR Operational
PayCenter Operational
Analytics Operational
Service Automation Operational
Store Dashboard Operational
Supply Manager Operational
Mobile Applications Operational
Email Processing Operational
Contractor Integrations Operational
Contractor Scorecard Operational
Site Access Operational
Assets (Equipment) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Service Automation - Login
Fetching
Service Automation - API
Fetching
Past Incidents
Aug 19, 2019

No incidents reported today.

Aug 18, 2019

No incidents reported.

Aug 17, 2019
Completed - The scheduled maintenance has been completed.
Aug 17, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 02:00 EDT
Scheduled - On Saturday, August 17, beginning at 2 AM EDT, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.
Aug 9, 14:05 EDT
Aug 16, 2019

No incidents reported.

Aug 15, 2019
Postmortem - Read details
Aug 16, 13:03 EDT
Resolved - All services are confirmed running as expected. We consider this incident to be resolved.
Aug 15, 13:03 EDT
Monitoring - After implementing a fix, services are returning to normal. We will continue to monitor.
Aug 15, 12:41 EDT
Identified - We have identified a network connectivity issue between our datacenters. Our engineers are implementing a fix.
Aug 15, 12:39 EDT
Investigating - We are actively investigating degraded system performance. An update will be provided shortly. Thank you for your patience.
Aug 15, 12:30 EDT
Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019

No incidents reported.

Aug 7, 2019

No incidents reported.

Aug 6, 2019

No incidents reported.

Aug 5, 2019

No incidents reported.