All Systems Operational

About This Site

Welcome to the ServiceHealth Dashboard. This site provides information on current and recent product issues.

Service Automation Operational
90 days ago
99.91 % uptime
Today
Login Operational
90 days ago
99.96 % uptime
Today
Dashboard Operational
90 days ago
99.97 % uptime
Today
Work Order Manager Operational
90 days ago
99.68 % uptime
Today
Proposal Manager Operational
90 days ago
99.78 % uptime
Today
Invoice Manager Operational
90 days ago
99.83 % uptime
Today
Asset Manager Operational
90 days ago
100.0 % uptime
Today
Compliance Manager Operational
90 days ago
99.97 % uptime
Today
Supply Manager Operational
90 days ago
99.82 % uptime
Today
Weather Operational
90 days ago
100.0 % uptime
Today
Project Tracker Operational
90 days ago
100.0 % uptime
Today
Inventory Manager Operational
90 days ago
100.0 % uptime
Today
Locations List Operational
90 days ago
99.95 % uptime
Today
Provider Automation Operational
90 days ago
99.96 % uptime
Today
Fixxbook Operational
90 days ago
99.98 % uptime
Today
Login Operational
90 days ago
99.96 % uptime
Today
Work Order Manager Operational
90 days ago
99.91 % uptime
Today
Proposal Manager Operational
90 days ago
99.98 % uptime
Today
Invoice Manager Operational
90 days ago
99.93 % uptime
Today
IVR Operational
90 days ago
100.0 % uptime
Today
WorkForce Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.98 % uptime
Today
Authentication Operational
90 days ago
99.93 % uptime
Today
API Response Operational
90 days ago
100.0 % uptime
Today
SFTP ? Operational
90 days ago
100.0 % uptime
Today
SendXML Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.98 % uptime
Today
Data Direct Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
99.94 % uptime
Today
Analytics Download Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Third Party Components Operational
90 days ago
100.0 % uptime
Today
Twilio REST API Operational
90 days ago
100.0 % uptime
Today
Avalara Tax Calculation Service Operational
90 days ago
100.0 % uptime
Today
Rackspace - Inbound Email Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
On Saturday, March 6, 2021, beginning at 2 AM EST, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.
Posted on Feb 22, 16:20 EST
ServiceAutomation - Login Response Time
Fetching
ServiceAutomation - API Response Time
Fetching
Past Incidents
Mar 4, 2021

No incidents reported today.

Mar 3, 2021

No incidents reported.

Mar 2, 2021

No incidents reported.

Mar 1, 2021
Completed - Maintenance is now complete. As always, thank you for your patience.
Mar 1, 22:17 EST
Verifying - We have completed our maintenance. Verification is now in progress.
Mar 1, 22:11 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 22:00 EST
Scheduled - Tonight, March 1, 2021, at 10:00pm EST, ServiceChannel will redeploy database server infrastructure during an emergency maintenance window. This maintenance activity will help ensure the performance and reliability of the ServiceChannel platform.

During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 10 minutes, but it may take up to half an hour.

You may follow our progress during the maintenance period at https://status.servicechannel.com.
Mar 1, 14:49 EST
Resolved - All services are confirmed running as expected. We consider this incident to be resolved. Postmortem to follow.
Mar 1, 15:14 EST
Monitoring - The ServiceChannel SRE team reports that the system is now operating normally. We will continue to monitor platform performance for a successful resolution.
Mar 1, 14:18 EST
Update - The Site Reliability Engineering (SRE) team investigation is ongoing. We greatly appreciate your patience.
Mar 1, 13:32 EST
Update - The Site Reliability Engineering (SRE) team is still investigating. Next update in 30 minute. Thanks again for your patience.
Mar 1, 13:00 EST
Update - Our SRE team is still investigating the performance issue, and will provide an update in the next 30 minutes. Thank you for your continued patience.
Mar 1, 12:19 EST
Update - System performance has returned to normal, but the ServiceChannel SRE team is continuing its investigation into the root cause. We will provide an update in approximately 20 minutes.
Mar 1, 11:48 EST
Investigating - We are actively investigating degraded system performance. An update will be provided shortly. Thank you for your patience.
Mar 1, 11:15 EST
Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021
Resolved - The ServiceChannel platform is no longer experiencing delays in any of our processes.
All systems have returned to normal. We consider this issue resolved.
Feb 24, 22:02 EST
Monitoring - All delayed queues have caught up and are processing as expected. We are now monitoring the system to ensure stabilization.
Feb 24, 21:51 EST
Identified - The ServiceChannel platform is currently experiencing some delays, affecting the following processes:

* auto assignment processes
* universal connector
* webhooks

Queues are running and events are being processed. We will provide an update shortly about when we expect the processing backlog to be completed.
Feb 24, 20:05 EST
Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021
Completed - The scheduled maintenance has been completed.
Feb 20, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 02:00 EST
Scheduled - On Saturday, February 20, 2021, beginning at 2 AM EST, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.
Feb 12, 16:01 EST
Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.