All Systems Operational

About This Site

Welcome to the ServiceHealth Dashboard. This site provides information on current and recent product issues. To view details regarding a service issue, click the red or yellow circle in the table below.

Call Center Operational
eInvoicing and Integrations Operational
Fixxbook Operational
IVR Operational
PayCenter Operational
Analytics Operational
Service Automation Operational
Store Dashboard Operational
Supply Manager Operational
Mobile Applications Operational
Email Processing Operational
Contractor Integrations Operational
Contractor Scorecard Operational
Site Access Operational
Assets (Equipment) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Regularly Scheduled Maintenance May 25, 02:00-06:00 EDT
On Saturday, May 25, beginning at 2 AM EDT, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.
Posted on May 17, 15:52 EDT
System Metrics Month Week Day
Service Automation - Login
Fetching
Service Automation - API
Fetching
Past Incidents
May 21, 2019

No incidents reported today.

May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019
System Performance
Resolved - Workforce reporting has been re-enabled. After 90 minutes of monitoring, all systems are functioning normally. We consider this incident to be resolved.
May 14, 16:03 EDT
Monitoring - Our engineering team has identified the issue and services are returning to normal with the exception of some Workforce reports. Work order reports are currently not displaying the technician's information associated with the work order. Tech assigned and Tech accepted fields are not available. We are continuing to monitor and will restore the reports shortly. Thank you for your patience.
May 14, 14:02 EDT
Investigating - We are currently investigating degraded system performance. We will provide an update shortly. Thank you for your patience.
May 14, 12:24 EDT
May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019

No incidents reported.

May 8, 2019
Bulk Asset Import
Resolved - The Asset Upload manager is now operational with changed processing capabilities. If you do not see the "load" button right away, please wait a few minutes and try again.
May 8, 15:02 EDT
Update - The Asset Upload manager is now operational with limited processing capabilities. Temporarily, the Asset Upload Manager will operate on a queued basis. If you do not see the "load" button right away, please wait a few minutes and try again. We will send another announcement in the future with any updates or improvements.
Feb 19, 17:24 EST
Update - We are continuing to work on a permanent fix for the Bulk Asset Loading and it is taking longer than expected. We now expect to have this finalized next week.

As a reminder, you are able to load .txt files with Standard Attributes, as you've traditionally done. If you need assistance loading the template please reach out to ClientSupport@ServiceChannel.com and one of our agents will be happy to assist.
Feb 15, 11:30 EST
Update - Thank you for your patience while we continue working on our Bulk Asset Import module (using xlsx files for custom attributes). To ensure the best solution we are still finalizing some details and expect to have this re-enabled some time early/mid this week. We will share an update once the feature has been reactivated.

In the meantime, you are able to load .txt files with Standard Attributes, as you've traditionally done. If you need assistance loading the template please reach out to ClientSupport@ServiceChannel.com and one of our agents will be happy to assist.
Feb 11, 10:13 EST
Update - We are continuing to work on a fix for this issue.
Feb 8, 11:24 EST
Identified - We have identified an issue with Asset Import that under specific circumstances could cause general system latency issues during the bulk upload process. While we work on a fix, the stored procedure for bulk upload has been deactivated. We expect the bulk upload functionality to be restored Monday morning.
Feb 8, 11:23 EST
May 7, 2019

No incidents reported.

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