ServiceChannel Status

All Systems Operational

About This Site

Welcome to the ServiceHealth Dashboard. This site provides information on current and recent product issues. To view details regarding a service issue, click the red or yellow circle in the table below.

Call Center Operational

eInvoicing and Integrations Operational

Fixxbook Operational

IVR Operational

PayCenter Operational

Analytics Operational

Service Automation Operational

Store Dashboard Operational

Supply Manager Operational

Mobile Applications Operational

Email Processing Operational

Contractor Integrations Operational

Contractor Scorecard Operational

Site Access Operational

Assets (Equipment) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Service Automation - Login

Fetching

Service Automation - API

Fetching

Past Incidents

Aug 19, 2019

No incidents reported today.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

Regularly Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Aug 17, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 02:00 EDT

Scheduled - On Saturday, August 17, beginning at 2 AM EDT, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.
Aug 9, 14:05 EDT

Aug 16, 2019

No incidents reported.

Aug 15, 2019

System Performance

Postmortem - Read details
Aug 16, 13:03 EDT

Resolved - All services are confirmed running as expected. We consider this incident to be resolved.
Aug 15, 13:03 EDT

Monitoring - After implementing a fix, services are returning to normal. We will continue to monitor.
Aug 15, 12:41 EDT

Identified - We have identified a network connectivity issue between our datacenters. Our engineers are implementing a fix.
Aug 15, 12:39 EDT

Investigating - We are actively investigating degraded system performance. An update will be provided shortly. Thank you for your patience.
Aug 15, 12:30 EDT

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019

No incidents reported.

Aug 7, 2019

No incidents reported.

Aug 6, 2019

No incidents reported.

Aug 5, 2019

No incidents reported.