ServiceChannel Status

All Systems Operational

About This Site

Welcome to the ServiceHealth Dashboard. This site provides information on current and recent product issues. To view details regarding a service issue, click the red or yellow circle in the table below.

Call Center Operational

eInvoicing and Integrations Operational

Fixxbook Operational

IVR Operational

PayCenter Operational

Analytics Operational

Service Automation Operational

Store Dashboard Operational

Supply Manager Operational

Mobile Applications Operational

Email Processing Operational

Contractor Integrations Operational

Contractor Scorecard Operational

Site Access Operational

Assets (Equipment) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Service Automation - Login

Fetching

Service Automation - API

Fetching

Past Incidents

Jul 22, 2019

No incidents reported today.

Jul 21, 2019

No incidents reported.

Jul 20, 2019

Regularly Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 20, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 02:01 EDT

Scheduled - On Saturday, 20 July, beginning at 2 AM EDT, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.
Jul 12, 15:30 EDT

Jul 19, 2019

No incidents reported.

Jul 18, 2019

No incidents reported.

Jul 17, 2019

No incidents reported.

Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019

SC Provider App

Postmortem - Read details
Jul 10, 15:45 EDT

Resolved - This issue has been resolved. The SC Provider App is now working as expected and users should be able to check in without issue. Please reach out to our Support team if you have any questions.
Jul 10, 12:45 EDT

Investigating - We're currently investigating an issue where some users on the SC Provider App are unable to check in to a Work Order. This is being addressed with the highest priority and updates will be provided as soon as possible.
Jul 10, 10:07 EDT

Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.