All Systems Operational

About This Site

Welcome to the ServiceHealth Dashboard. This site provides information on current and recent product issues.

Call Center Operational
eInvoicing and Integrations Operational
Fixxbook Operational
IVR Operational
PayCenter Operational
Analytics Operational
Service Automation Operational
Store Dashboard Operational
Supply Manager Operational
Mobile Applications Operational
Email Processing Operational
Contractor Integrations Operational
Contractor Scorecard Operational
Site Access Operational
Assets (Equipment) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Service Automation - Login
Fetching
Service Automation - API
Fetching
Past Incidents
Oct 14, 2019

No incidents reported today.

Oct 13, 2019

No incidents reported.

Oct 12, 2019
Completed - The scheduled maintenance has been completed.
Oct 12, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 02:00 EDT
Scheduled - On Saturday, October 12, beginning at 2 AM EDT, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.
Oct 8, 09:21 EDT
Oct 11, 2019
Resolved - All services are confirmed running as expected. We consider this incident to be resolved.
Oct 11, 14:48 EDT
Identified - A small number of users may sporadically experience slowness while navigating the system. We are actively working toward a solution to this issue. In the meantime, our operations team is monitoring for the issue and will perform a manual mitigation if detected.
Oct 11, 11:07 EDT
Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019
Resolved - All services are confirmed running as expected. We consider this incident to be resolved.
Oct 8, 16:33 EDT
Monitoring - All services have returned to normal. Thank you for your patience.
Oct 8, 15:50 EDT
Investigating - We are actively investigating degraded system performance. An update will be provided shortly. Thank you for your patience.
Oct 8, 15:15 EDT
Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.

Oct 2, 2019
Resolved - We have released iOS version 1909.1.1 of our SC Mobile app which fixes the issue where some users were unable to create a Service Request on the app. Please ensure your app is updated and reach out to Support@ServiceChannel.com if you encounter any issues.
Oct 2, 13:21 EDT
Identified - We are currently testing the fix for the iOS issue and expect to have a patch released soon. Thank you for your patience while we work to resolve this!
Oct 1, 17:58 EDT
Investigating - We are investigating issues with creating Service Requests via iOS version 1909.1. Our Ops team is aware of the issue and is working to restore functionality. We will update this incident with an ETA shortly.
Oct 1, 11:33 EDT
Sep 30, 2019

No incidents reported.