Investigating - We are investigating reports of email alerts not being delivered when reassigning a proposal to a user.
Apr 17, 15:05 EDT

Update - The Asset Upload manager is now operational with limited processing capabilities. Temporarily, the Asset Upload Manager will operate on a queued basis. If you do not see the "load" button right away, please wait a few minutes and try again. We will send another announcement in the future with any updates or improvements.
Feb 19, 17:24 EST

Update - We are continuing to work on a permanent fix for the Bulk Asset Loading and it is taking longer than expected. We now expect to have this finalized next week.

As a reminder, you are able to load .txt files with Standard Attributes, as you've traditionally done. If you need assistance loading the template please reach out to ClientSupport@ServiceChannel.com and one of our agents will be happy to assist.
Feb 15, 11:30 EST

Update - Thank you for your patience while we continue working on our Bulk Asset Import module (using xlsx files for custom attributes). To ensure the best solution we are still finalizing some details and expect to have this re-enabled some time early/mid this week. We will share an update once the feature has been reactivated.

In the meantime, you are able to load .txt files with Standard Attributes, as you've traditionally done. If you need assistance loading the template please reach out to ClientSupport@ServiceChannel.com and one of our agents will be happy to assist.
Feb 11, 10:13 EST

Update - We are continuing to work on a fix for this issue.
Feb 8, 11:24 EST

Identified - We have identified an issue with Asset Import that under specific circumstances could cause general system latency issues during the bulk upload process. While we work on a fix, the stored procedure for bulk upload has been deactivated. We expect the bulk upload functionality to be restored Monday morning.
Feb 8, 11:23 EST