All Systems Operational

About This Site

Welcome to the ServiceHealth Dashboard. This site provides information on current and recent product issues.

Uptime over the past 90 days. View historical uptime.
Service Automation Operational
90 days ago
99.94 % uptime
Today
Login Operational
90 days ago
99.99 % uptime
Today
Work Order Manager Operational
90 days ago
99.96 % uptime
Today
Proposal Manager Operational
90 days ago
99.98 % uptime
Today
Invoice Manager Operational
90 days ago
99.98 % uptime
Today
Asset Manager Operational
90 days ago
99.99 % uptime
Today
Compliance Manager Operational
90 days ago
99.99 % uptime
Today
Supply Manager Operational
90 days ago
99.67 % uptime
Today
Weather Operational
90 days ago
100.0 % uptime
Today
Provider Automation Operational
90 days ago
99.98 % uptime
Today
Login Operational
90 days ago
99.98 % uptime
Today
Work Order Manager Operational
90 days ago
99.98 % uptime
Today
Proposal Manager Operational
90 days ago
99.97 % uptime
Today
Invoice Manager Operational
90 days ago
99.97 % uptime
Today
IVR Operational
90 days ago
99.99 % uptime
Today
WorkForce Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.96 % uptime
Today
Authentication Operational
90 days ago
99.99 % uptime
Today
API Response Operational
90 days ago
100.0 % uptime
Today
SFTP ? Operational
90 days ago
99.89 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Third Party Components Operational
90 days ago
100.0 % uptime
Today
Twilio REST API Operational
90 days ago
100.0 % uptime
Today
Avalara Tax Calculation Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Regularly Scheduled Maintenance Mar 7, 02:00-06:00 EST
On Saturday, 7 March 2020, beginning at 2 AM EST, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.
Posted on Feb 28, 10:01 EST
System Metrics Month Week Day
ServiceAutomation - Login Response Time
Fetching
ServiceAutomation - API Response Time
Fetching
Past Incidents
Feb 28, 2020

No incidents reported today.

Feb 27, 2020

No incidents reported.

Feb 26, 2020

No incidents reported.

Feb 25, 2020

No incidents reported.

Feb 24, 2020

No incidents reported.

Feb 23, 2020

No incidents reported.

Feb 22, 2020
Supply Manager Outage
Postmortem - Read details
Feb 25, 08:54 EST
Resolved - The SRE Team confirms that Supply Manager is back to normal. We consider this incident to be resolved.
Feb 22, 11:51 EST
Monitoring - The SRE team has implemented the fix and services have returned to normal. We will continue to monitor.
Feb 22, 11:36 EST
Identified - The issue has been identified, and the SRE team is implementing a fix.
Feb 22, 11:23 EST
Update - We are continuing to investigate this issue.
Feb 22, 07:46 EST
Investigating - The Site Reliability Engineering team is currently investigating an outage of Supply Manager. We will provide an ETA as soon as possible.
Feb 22, 07:46 EST
Provider Enterprise Networking Issue
Postmortem - Read details
Feb 25, 08:57 EST
Resolved - Provider Enterprise XML connector inaccessible over the network.
Feb 22, 06:30 EST
Regularly Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Feb 22, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 02:00 EST
Scheduled - On Saturday, 22 February 2020, beginning at 2 AM EST, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.
Feb 14, 21:14 EST
Feb 21, 2020

No incidents reported.

Feb 20, 2020

No incidents reported.

Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

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