ServiceChannel Status

All Systems Operational

About This Site

Welcome to the ServiceHealth Dashboard. This site provides information on current and recent product issues.

Call Center Operational

eInvoicing and Integrations Operational

Fixxbook Operational

IVR Operational

PayCenter Operational

Analytics Operational

Service Automation Operational

Store Dashboard Operational

Supply Manager Operational

Mobile Applications Operational

Email Processing Operational

Contractor Integrations Operational

Contractor Scorecard Operational

Site Access Operational

Assets (Equipment) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Service Automation - Login

Fetching

Service Automation - API

Fetching

Past Incidents

Oct 14, 2019

No incidents reported today.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

Regularly Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 12, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 02:00 EDT

Scheduled - On Saturday, October 12, beginning at 2 AM EDT, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.
Oct 8, 09:21 EDT

Oct 11, 2019

System Performance

Resolved - All services are confirmed running as expected. We consider this incident to be resolved.
Oct 11, 14:48 EDT

Identified - A small number of users may sporadically experience slowness while navigating the system. We are actively working toward a solution to this issue. In the meantime, our operations team is monitoring for the issue and will perform a manual mitigation if detected.
Oct 11, 11:07 EDT

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

System Performance

Resolved - All services are confirmed running as expected. We consider this incident to be resolved.
Oct 8, 16:33 EDT

Monitoring - All services have returned to normal. Thank you for your patience.
Oct 8, 15:50 EDT

Investigating - We are actively investigating degraded system performance. An update will be provided shortly. Thank you for your patience.
Oct 8, 15:15 EDT

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.

Oct 2, 2019

iOS version 1909.1 - Issue with creating Service Requests

Resolved - We have released iOS version 1909.1.1 of our SC Mobile app which fixes the issue where some users were unable to create a Service Request on the app. Please ensure your app is updated and reach out to Support@ServiceChannel.com if you encounter any issues.
Oct 2, 13:21 EDT

Identified - We are currently testing the fix for the iOS issue and expect to have a patch released soon. Thank you for your patience while we work to resolve this!
Oct 1, 17:58 EDT

Investigating - We are investigating issues with creating Service Requests via iOS version 1909.1. Our Ops team is aware of the issue and is working to restore functionality. We will update this incident with an ETA shortly.
Oct 1, 11:33 EDT

Sep 30, 2019

No incidents reported.