All Systems Operational

About This Site

Welcome to the ServiceHealth Dashboard. This site provides information on current and recent product issues.

Uptime over the past 90 days. View historical uptime.
Service Automation Operational
90 days ago
99.94 % uptime
Today
Login Operational
90 days ago
99.97 % uptime
Today
Work Order Manager Operational
90 days ago
99.92 % uptime
Today
Proposal Manager Operational
90 days ago
99.98 % uptime
Today
Invoice Manager Operational
90 days ago
99.92 % uptime
Today
Asset Manager Operational
90 days ago
100.0 % uptime
Today
Compliance Manager Operational
90 days ago
100.0 % uptime
Today
Supply Manager Operational
90 days ago
99.8 % uptime
Today
Provider Automation Operational
90 days ago
99.97 % uptime
Today
Login Operational
90 days ago
99.98 % uptime
Today
Work Order Manager Operational
90 days ago
99.98 % uptime
Today
Proposal Manager Operational
90 days ago
99.98 % uptime
Today
Invoice Manager Operational
90 days ago
99.96 % uptime
Today
IVR Operational
90 days ago
99.94 % uptime
Today
WorkForce Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Authentication Operational
90 days ago
99.98 % uptime
Today
API Response Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.96 % uptime
Today
Third Party Components Operational
90 days ago
99.99 % uptime
Today
Twilio REST API Operational
90 days ago
99.99 % uptime
Today
Avalara Tax Calculation Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
ServiceAutomation - Login Response Time
Fetching
ServiceAutomation - API Response Time
Fetching
Past Incidents
Nov 18, 2019

No incidents reported today.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019
System Performance Issues
Resolved - Our team has restored stability to the affected subsystem, and the system is performing as expected. We consider this incident to be resolved, and thank you for your patience.
Nov 13, 15:12 EST
Investigating - We are currently investigating an intermittent issue that may cause long load times for certain components. We will provide an ETA shortly.
Nov 13, 13:52 EST
Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019
Regularly Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 9, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 02:00 EST
Scheduled - On Saturday, November 9, beginning at 2 AM EST, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.
Nov 2, 00:56 EDT
Nov 8, 2019

No incidents reported.

Nov 7, 2019
Work Order Reporting
Resolved - The Work Order search page is now working as expected. We consider this issue to be resolved.
Nov 7, 10:20 EST
Identified - Some of our users, especially those in the EMEA region, may either be seeing no Work Orders or Work Orders outside of the range when using one of the default date ranges such as "Past Month", "Past 3 Months", or "Past Year" on the work order report page. Our team is working to resolve this as quickly as possible, but in the meantime, please use the Custom Date Range option with a starting and ending date to ensure you're seeing the work orders you're expecting to see.
Nov 1, 12:05 EDT
Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

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