All Systems Operational

About This Site

Welcome to the ServiceHealth Dashboard. This site provides information on current and recent product issues. To view details regarding a service issue, click the red or yellow circle in the table below.

Call Center Operational
eInvoicing and Integrations Operational
Fixxbook Operational
IVR Operational
PayCenter Operational
Analytics Operational
Service Automation Operational
Store Dashboard Operational
Supply Manager Operational
Mobile Applications Operational
Email Processing Operational
Contractor Integrations Operational
Contractor Scorecard Operational
Site Access Operational
Assets (Equipment) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Service Automation - Login
Fetching
Service Automation - API
Fetching
Past Incidents
Jul 22, 2019

No incidents reported today.

Jul 21, 2019

No incidents reported.

Jul 20, 2019
Completed - The scheduled maintenance has been completed.
Jul 20, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 02:01 EDT
Scheduled - On Saturday, 20 July, beginning at 2 AM EDT, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.
Jul 12, 15:30 EDT
Jul 19, 2019

No incidents reported.

Jul 18, 2019

No incidents reported.

Jul 17, 2019

No incidents reported.

Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019
Postmortem - Read details
Jul 10, 15:45 EDT
Resolved - This issue has been resolved. The SC Provider App is now working as expected and users should be able to check in without issue. Please reach out to our Support team if you have any questions.
Jul 10, 12:45 EDT
Investigating - We're currently investigating an issue where some users on the SC Provider App are unable to check in to a Work Order. This is being addressed with the highest priority and updates will be provided as soon as possible.
Jul 10, 10:07 EDT
Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.