All Systems Operational

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Welcome to the ServiceHealth Dashboard. This site provides information on current and recent product issues.

Uptime over the past 90 days. View historical uptime.
Service Automation Operational
90 days ago
99.92 % uptime
Today
Login Operational
90 days ago
99.95 % uptime
Today
Dashboard Operational
90 days ago
99.97 % uptime
Today
Work Order Manager Operational
90 days ago
99.74 % uptime
Today
Proposal Manager Operational
90 days ago
99.78 % uptime
Today
Invoice Manager Operational
90 days ago
99.87 % uptime
Today
Asset Manager Operational
90 days ago
99.98 % uptime
Today
Compliance Manager Operational
90 days ago
99.97 % uptime
Today
Supply Manager Operational
90 days ago
99.84 % uptime
Today
Weather Operational
90 days ago
100.0 % uptime
Today
Project Tracker Operational
90 days ago
100.0 % uptime
Today
Inventory Manager Operational
90 days ago
100.0 % uptime
Today
Locations List Operational
90 days ago
99.95 % uptime
Today
Provider Automation Operational
90 days ago
99.94 % uptime
Today
Fixxbook Operational
90 days ago
99.98 % uptime
Today
Login Operational
90 days ago
99.93 % uptime
Today
Work Order Manager Operational
90 days ago
99.86 % uptime
Today
Proposal Manager Operational
90 days ago
99.97 % uptime
Today
Invoice Manager Operational
90 days ago
99.93 % uptime
Today
IVR Operational
90 days ago
100.0 % uptime
Today
WorkForce Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.96 % uptime
Today
Authentication Operational
90 days ago
99.92 % uptime
Today
API Response Operational
90 days ago
100.0 % uptime
Today
SFTP ? Operational
90 days ago
100.0 % uptime
Today
SendXML Operational
90 days ago
100.0 % uptime
Today
Universal Connector Operational
90 days ago
99.73 % uptime
Today
Analytics Operational
90 days ago
99.98 % uptime
Today
Data Direct Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
99.95 % uptime
Today
Analytics Download Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Service Center Operational
90 days ago
99.97 % uptime
Today
Third Party Components Operational
90 days ago
100.0 % uptime
Today
Twilio REST API Operational
90 days ago
100.0 % uptime
Today
Avalara Tax Calculation Service Operational
90 days ago
100.0 % uptime
Today
Rackspace - Inbound Email Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
ServiceChannel Regularly Scheduled Maintenance May 15, 02:00-06:00 EDT
On Saturday, May 15, 2021, beginning at 2 AM EST, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.
Posted on May 4, 15:52 EDT
System Metrics Month Week Day
ServiceAutomation - Login Response Time
Fetching
ServiceAutomation - API Response Time
Fetching
Past Incidents
May 6, 2021

No incidents reported today.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021
Delayed Processing: Preventative Maintenance Scheduled Work Orders
Resolved - Today's batch of Preventative Maintenance Work Orders are now scheduled and email notifications have been sent. We apologize for any inconvenience; thank you for your patience.
May 1, 14:34 EDT
Monitoring - Due to a minor system outage overnight, there was a delay in processing Preventative Maintenance scheduled Work Orders and email notifications. The outage has been resolved and our Developers are currently working on processing the Work Orders and email notifications.
May 1, 12:04 EDT
ServiceChannel Regularly Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 1, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 02:00 EDT
Scheduled - On Saturday, May 1, 2021, beginning at 2 AM EST, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.
Apr 21, 17:28 EDT
System Performance Degradation
Resolved - System performance has returned to normal. We consider this issue resolved. Thank you for your patience and understanding during our investigation.
May 1, 01:46 EDT
Monitoring - We have implemented a fix and are monitoring platform performance. We'll send a confirmation shortly once confirmed the issue is fully resolved.
May 1, 01:29 EDT
Identified - The SRE team identified the issue and has implemented a fix. System functionality is returning to normal.
May 1, 01:12 EDT
Investigating - We are actively investigating degraded system performance. An update will be provided shortly. Thank you for your patience.
May 1, 00:50 EDT
Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.

Apr 24, 2021

No incidents reported.

Apr 23, 2021

No incidents reported.

Apr 22, 2021

No incidents reported.

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