All Systems Operational

About This Site

Welcome to the ServiceHealth Dashboard. This site provides information on current and recent product issues. To view details regarding a service issue, click the red or yellow circle in the table below.

Call Center   Operational
eInvoicing and Integrations   Operational
Fixxbook   Operational
IVR   Operational
PayCenter   Operational
Analytics   Operational
Service Automation   Operational
Store Dashboard   Operational
Supply Manager   Operational
Mobile Applications   Operational
Contractor Integrations   Operational
Contractor Scorecard   Operational
Site Access   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Upcoming Regularly Scheduled Maintenance Oct 20, 02:00-06:00 EDT
On Saturday, October 20, beginning at 2 AM EDT, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.
Posted on Oct 12, 13:34 EDT
System Metrics Month Week Day
Login Response Time
Fetching
API Response Time
Fetching
Past Incidents
Oct 19, 2018

No incidents reported today.

Oct 18, 2018

No incidents reported.

Oct 17, 2018

No incidents reported.

Oct 16, 2018
System Performance Degradation
Postmortem - Read details
Oct 17, 16:31 EDT
Resolved - After 30 minutes of monitoring, all systems are functioning normally. We consider this incident to be resolved.
Oct 16, 10:58 EDT
Monitoring - Our engineering team has identified the issue and services are returning to normal. We are continuing to monitor. Thank you for your patience.
Oct 16, 10:26 EDT
Investigating - We are currently investigating degraded system performance. We will provide an update shortly. Thank you for your patience.
Oct 16, 10:18 EDT
Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018
Intermittent Login Issue
Postmortem - Read details
Oct 16, 15:08 EDT
Resolved - After several hours of monitoring, we have experienced no further issues, and consider this incident resolved.
Oct 11, 16:47 EDT
Update - We are continuing to monitor for any further issues.
Oct 11, 14:58 EDT
Monitoring - ServiceChannel engineers identified a production issue and have rolled out a fix. As of 2:00pm EDT, all services are operating normally.

Our operations team will continue to monitor.
Oct 11, 14:58 EDT
Investigating - As of 9:35am, users have reported an issue with login to ServiceChannel. We confirm that there are intermittent HTTP Error 503 messages. Some users have been able to resolve this issue by clearing their browser cache and cookies.

Our support staff is aware of this issue, and ServiceChannel engineers are working to resolve it. We will provide an update on resolution shortly.
Oct 11, 12:18 EDT
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