Investigating - We are investigating reports of email alerts not being delivered when reassigning a proposal to a user.
Apr 17, 15:05 EDT
Update - The Asset Upload manager is now operational with limited processing capabilities. Temporarily, the Asset Upload Manager will operate on a queued basis. If you do not see the "load" button right away, please wait a few minutes and try again. We will send another announcement in the future with any updates or improvements.
Feb 19, 17:24 EST
Update - We are continuing to work on a permanent fix for the Bulk Asset Loading and it is taking longer than expected. We now expect to have this finalized next week.

As a reminder, you are able to load .txt files with Standard Attributes, as you've traditionally done. If you need assistance loading the template please reach out to ClientSupport@ServiceChannel.com and one of our agents will be happy to assist.
Feb 15, 11:30 EST
Update - Thank you for your patience while we continue working on our Bulk Asset Import module (using xlsx files for custom attributes). To ensure the best solution we are still finalizing some details and expect to have this re-enabled some time early/mid this week. We will share an update once the feature has been reactivated.

In the meantime, you are able to load .txt files with Standard Attributes, as you've traditionally done. If you need assistance loading the template please reach out to ClientSupport@ServiceChannel.com and one of our agents will be happy to assist.
Feb 11, 10:13 EST
Update - We are continuing to work on a fix for this issue.
Feb 8, 11:24 EST
Identified - We have identified an issue with Asset Import that under specific circumstances could cause general system latency issues during the bulk upload process. While we work on a fix, the stored procedure for bulk upload has been deactivated. We expect the bulk upload functionality to be restored Monday morning.
Feb 8, 11:23 EST

About This Site

Welcome to the ServiceHealth Dashboard. This site provides information on current and recent product issues. To view details regarding a service issue, click the red or yellow circle in the table below.

Call Center Operational
eInvoicing and Integrations Operational
Fixxbook Operational
IVR Operational
PayCenter Operational
Analytics Operational
Service Automation Operational
Store Dashboard Operational
Supply Manager Operational
Mobile Applications Operational
Email Processing Degraded Performance
Contractor Integrations Operational
Contractor Scorecard Operational
Site Access Operational
Assets (Equipment) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Login Response Time
Fetching
API Response Time
Fetching
Past Incidents
Apr 25, 2019

No incidents reported today.

Apr 24, 2019
Resolved - Our engineering team has identified and corrected the issue. Quickview reports are working normally. We consider this incident closed.
Apr 24, 12:32 EDT
Investigating - We are receiving reports of System Performance issues persisting and we are actively investigating. As a part of our investigation, we have temporarily disabled Quickview reports. Updates will be provided as they become available.
Apr 23, 17:22 EDT
Monitoring - Our engineering team has identified the issue and implemented operational mitigation measures to restore system performance. Services are returning to normal. We are continuing to monitor.
Apr 23, 14:26 EDT
Investigating - We are currently observing degraded system performance over a small subset of users. Our engineering team is actively working on this and we will provide updates as soon as possible.
Apr 23, 10:58 EDT
Apr 22, 2019

No incidents reported.

Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019
Completed - The scheduled maintenance is now complete. Thank you for your patience.
Apr 13, 03:54 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 02:00 EDT
Scheduled - On Saturday, April 13, beginning at 2 AM EDT, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.
Apr 5, 16:01 EDT
Apr 12, 2019

No incidents reported.

Apr 11, 2019

No incidents reported.