Resolved -
This incident has been resolved.
Jul 10, 15:09 EDT
Monitoring -
We have released a fix that resolves the reported issues with provider user updates. The system is now functioning as expected, and we will continue to monitor performance closely. Thank you for your patience.
Jul 10, 12:15 EDT
Update -
We are continuing to investigate this issue.
Jul 10, 11:14 EDT
Investigating -
We are currently experiencing intermittent issues with Provider users adding Notes to work orders. Our Engineering Team is releasing a fix to resolve the issue and restore full functionality. We appreciate your patience and will provide updates as more information becomes available.
Jul 10, 11:13 EDT
Completed -
The scheduled maintenance has been completed.
Jul 5, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 02:00 EDT
Scheduled -
On Saturday, 2025-07-05, beginning at 2 AM EST, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.
Jun 30, 04:19 EDT