All Systems Operational

About This Site

Welcome to the ServiceHealth Dashboard. This site provides information on current and recent product issues.

Uptime over the past 90 days. View historical uptime.
Service Automation Operational
90 days ago
99.94 % uptime
Today
Login Operational
90 days ago
99.98 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Work Order Manager Operational
90 days ago
99.84 % uptime
Today
Proposal Manager Operational
90 days ago
99.88 % uptime
Today
Invoice Manager Operational
90 days ago
99.87 % uptime
Today
Asset Manager Operational
90 days ago
99.99 % uptime
Today
Compliance Manager Operational
90 days ago
99.98 % uptime
Today
Supply Manager Operational
90 days ago
99.88 % uptime
Today
Weather Operational
90 days ago
99.97 % uptime
Today
Project Tracker Operational
90 days ago
100.0 % uptime
Today
Inventory Manager Operational
90 days ago
100.0 % uptime
Today
Provider Automation Operational
90 days ago
99.98 % uptime
Today
Login Operational
90 days ago
99.99 % uptime
Today
Work Order Manager Operational
90 days ago
99.96 % uptime
Today
Proposal Manager Operational
90 days ago
99.99 % uptime
Today
Invoice Manager Operational
90 days ago
99.95 % uptime
Today
IVR Operational
90 days ago
100.0 % uptime
Today
WorkForce Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.83 % uptime
Today
Authentication Operational
90 days ago
99.99 % uptime
Today
API Response Operational
90 days ago
99.67 % uptime
Today
SFTP ? Operational
90 days ago
100.0 % uptime
Today
SendXML Operational
90 days ago
99.67 % uptime
Today
Analytics Operational
90 days ago
99.96 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Third Party Components Operational
90 days ago
100.0 % uptime
Today
Twilio REST API Operational
90 days ago
100.0 % uptime
Today
Avalara Tax Calculation Service Operational
90 days ago
100.0 % uptime
Today
Rackspace - Inbound Email Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
ServiceChannel Regularly Scheduled Maintenance Jun 6, 02:00-06:00 EDT
On Saturday, June 6, 2020, beginning at 2 AM EDT, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.
Posted on May 29, 14:19 EDT
System Metrics Month Week Day
ServiceAutomation - Login Response Time
Fetching
ServiceAutomation - API Response Time
Fetching
Past Incidents
May 31, 2020

No incidents reported today.

May 30, 2020
Inbound Email Delays
Resolved - After completing our monitoring and confirming that email is processing as expected, we consider this incident to be resolved. Thank you for your patience.
May 30, 16:50 EDT
Monitoring - The third-party service provider has completed their maintenance. We are monitoring to ensure that inbound emails are processing normally.
May 30, 16:28 EDT
Identified - Due to ongoing maintenance with a third-party service provider, inbound email processing is delayed. We will provide updates as we receive them.
May 30, 15:50 EDT
May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020
ServiceChannel Regularly Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 23, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 02:01 EDT
Update - On Saturday, May 23, 2020, beginning at 2 AM EDT, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.
May 15, 12:00 EDT
Scheduled - On Saturday, April 23, 2020, beginning at 2 AM EDT, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.
May 15, 12:00 EDT
May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.

May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.

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