Investigating - We are currently investigating an issue where some Techs are not able to check-in or out of a Work Order using their PIN. Our Call Center is available 24 hours a day to assist with this situation. We have a team of engineers working to resolve this issue and will provide updates as they become available.
Sep 12, 10:50 EDT

About This Site

Welcome to the ServiceHealth Dashboard. This site provides information on current and recent product issues. To view details regarding a service issue, click the red or yellow circle in the table below.

Call Center Operational
eInvoicing and Integrations Operational
Fixxbook Operational
IVR Degraded Performance
PayCenter Operational
Analytics Operational
Service Automation Operational
Store Dashboard Operational
Supply Manager Operational
Mobile Applications Operational
Email Processing Operational
Contractor Integrations Operational
Contractor Scorecard Operational
Site Access Operational
Assets (Equipment) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Service Automation - Login
Fetching
Service Automation - API
Fetching
Past Incidents
Sep 19, 2019

No incidents reported today.

Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019
Completed - The scheduled maintenance has been completed.
Sep 7, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 02:00 EDT
Scheduled - On Saturday, September 7, beginning at 2 AM EDT, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.
Aug 30, 10:56 EDT
Sep 6, 2019

No incidents reported.

Sep 5, 2019

No incidents reported.