Inbound Email Delays

Incident Report for ServiceChannel

Resolved

After completing our monitoring and confirming that email is processing as expected, we consider this incident to be resolved. Thank you for your patience.

Posted May 30, 2020 - 16:50 EDT

Monitoring

The third-party service provider has completed their maintenance. We are monitoring to ensure that inbound emails are processing normally.

Posted May 30, 2020 - 16:28 EDT

Identified

Due to ongoing maintenance with a third-party service provider, inbound email processing is delayed. We will provide updates as we receive them.

Posted May 30, 2020 - 15:50 EDT

This incident affected: Third Party Components (Rackspace - Inbound Email).