Though all maintenance activities are complete, we are still verifying some tasks. The system is currently running normally, but as a precaution we have extended the maintenance window by one hour to 7am.
Thank you for your patience.
Posted Apr 25, 2020 - 05:57 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 25, 2020 - 02:00 EDT
Scheduled
On Saturday, April 25, 2020, beginning at 2 AM EDT, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.
Posted Apr 17, 2020 - 13:13 EDT
This scheduled maintenance affected: API (Authentication, API Response, SFTP), Service Automation (Login, Work Order Manager, Proposal Manager, Invoice Manager, Asset Manager, Compliance Manager, Supply Manager, Weather, Project Tracker, Inventory Manager), Provider Automation (Login, Work Order Manager, Proposal Manager, Invoice Manager, IVR), Analytics (Analytics Dashboard), and WorkForce.