Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 07, 2020 - 02:00 EST
On Saturday, 7 March 2020, beginning at 2 AM EST, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.
Posted Feb 28, 2020 - 10:01 EST
This scheduled maintenance affected: API (Authentication, API Response, SFTP), Service Automation (Login, Work Order Manager, Proposal Manager, Invoice Manager, Asset Manager, Compliance Manager, Supply Manager, Weather), Provider Automation (Login, Work Order Manager, Proposal Manager, Invoice Manager, IVR), Analytics (Analytics Dashboard), and WorkForce.