A fix has been implemented, and we are monitoring the issue; the IVR should now be working
Posted Mar 31, 2025 - 12:45 EDT
Update
We are continuing to work on a fix for this issue.
Posted Mar 31, 2025 - 12:43 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Mar 31, 2025 - 12:36 EDT
Update
We are continuing to investigate this issue.
Posted Mar 31, 2025 - 12:36 EDT
Update
We're seeing that that only IVR is impacted by this Twilio outage. The workaround is using the mobile app to check in/out. We're monitoring the situation closely.
Posted Mar 31, 2025 - 12:36 EDT
Investigating
The ServiceChannel SRE team is currently investigating an issue affecting the IVR. We will provide an ETA shortly. Thank you for your patience.
Posted Mar 31, 2025 - 12:24 EDT
This incident affected: Mobile Applications (SC Provider), Service Automation (Asset Manager, Compliance Manager, Supply Manager, Weather, Project Tracker, Inventory Manager, Locations List), and Provider Automation (IVR).