Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 23, 2020 - 02:01 EDT
Update
On Saturday, May 23, 2020, beginning at 2 AM EDT, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.
Posted May 15, 2020 - 12:00 EDT
Scheduled
On Saturday, April 23, 2020, beginning at 2 AM EDT, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.
Posted May 15, 2020 - 12:00 EDT
This scheduled maintenance affected: Service Automation (Login, Work Order Manager, Proposal Manager, Invoice Manager, Asset Manager, Compliance Manager, Supply Manager, Weather, Project Tracker, Inventory Manager), API (Authentication, API Response, SFTP, SendXML), Mobile Applications (SC Mobile), Provider Automation (Login, Work Order Manager, Proposal Manager, Invoice Manager, IVR), Analytics (Analytics Dashboard), and WorkForce.