Supply Manager Outage Incident Report
Date of Incident: 02/22/2020
Time/Date Incident Started: 02/22/2020, 06:30 AM EDT
Time/Date Stability Restored: 02/22/2020, 11:23 AM EDT
Time/Date Incident Resolved: 02/22/2020, 11:51 AM EDT
Users Impacted: Supply Manager enabled clients
Supply Manager was not accessible to subscribers, returning a 404 error.
Root Cause Analysis:
During regularly scheduled maintenance, the DevOps team updated networking policies for our application gateways. These networking changes were performed to improve security and to extend networking functionality that is used by the ServiceChannel Platform. Unfortunately, these updates inadvertently affected routing for the Supply Manager component for the ServiceChannel platform.