Analytics Access
Incident Report for ServiceChannel
Resolved
Connectivity has been restored to analytics. We consider this incident to be resolved.

As always, thank you for your patience.
Posted Jul 22, 2020 - 09:19 EDT
Monitoring
A fix has been implemented to restore connectivity. We are monitoring.
Posted Jul 22, 2020 - 09:05 EDT
Identified
The ServiceChannel SRE team has identified the issue and is implementing a fix to restore connectivity.
Posted Jul 22, 2020 - 09:01 EDT
Investigating
Platform users may experience database connectivity errors when using Analytics (New). We are investigating.
Posted Jul 22, 2020 - 08:57 EDT
This incident affected: Analytics (Analytics Dashboard).