Call Center Unable to Receive Calls

Incident Report for ServiceChannel

Resolved

Thanks for your patience. We consider this issue to be resolved.

Posted Apr 17, 2021 - 20:40 EDT

Monitoring

Our telecommunications provider has implemented a fix and inbound calls to our call center are flowing properly again. We will continue to monitor for the next 30 minutes.

Posted Apr 17, 2021 - 20:13 EDT

Investigating

Our call center staff are currently not able to receive inbound telephone calls. We are working with our telecommunications partner to restore service and will provide an ETA as soon as it becomes available.

Thank you for your patience!

Posted Apr 17, 2021 - 19:41 EDT

This incident affected: Service Center (Phone - Inbound).