Increased Latency impacting Dashboard services

Incident Report for ServiceChannel

Resolved

This incident has been resolved.
Posted Apr 24, 2026 - 18:40 EDT

Update

We are continuing to monitor for any further issues.
Posted Apr 24, 2026 - 18:40 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 24, 2026 - 14:24 EDT

Update

We are engaged with our cloud platform provider and continue working toward resolution.
Posted Apr 24, 2026 - 12:44 EDT

Identified

There is an issue with the underlying cloud platform, and we are awaiting resolution from the provider.
Posted Apr 24, 2026 - 10:58 EDT

Investigating

We are currently investigating this issue.
Posted Apr 24, 2026 - 10:00 EDT
This incident affected: Service Automation (Dashboard).