Date of Incident: 05/22/2019

Time/Date Incident Started: 05/22/2019, 9:41 pm EST

Time/Date Stability Restored: 05/22/2019, 10:59 pm EST

Time/Date Incident Resolved: 05/22/2019, 1:25 pm EST

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Users Impacted: Active users

Frequency: Once

Impact: Partial

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Incident description: Performance issues impacting the ability for Providers to view the Proposals page.

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Root Cause Analysis:

Transient errors occurred during a deployment. These errors left the database in an inconsistent state and impacted the proposals module.

Actions Taken:

Identified the missing database changes.

Restored the database changes and stored procedures.

Mitigation Measures:

Modified the filters on the SQL compare process which reduces the risk of all SQL updates during deployments.