Regularly Scheduled Maintenance

Scheduled Maintenance Report for ServiceChannel

Completed

The scheduled maintenance has been completed.

Posted Apr 11, 2020 - 06:00 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Apr 11, 2020 - 02:00 EDT

Scheduled

On Saturday, 11 April 2020, beginning at 2 AM EDT, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.

Posted Apr 03, 2020 - 12:00 EDT

This scheduled maintenance affected: Service Automation (Login, Work Order Manager, Proposal Manager, Invoice Manager, Asset Manager, Compliance Manager, Supply Manager, Weather, Project Tracker), API (Authentication, API Response, SFTP), Provider Automation (Login, Work Order Manager, Proposal Manager, Invoice Manager, IVR), Analytics (Analytics Dashboard), and WorkForce.