Date of Incident: 07/10/2019
Time/Date Incident Started: 07/10/2019, 10:07 AM EST
Time/Date Stability Restored: 07/10/2019, 12:45 PM EST
Time/Date Incident Resolved: 07/10/2019, 12:45 PM EST
Users Impacted: Legacy Internal Provider Technicians (Not field technicians)
Certain internal provider technician users could not complete check in/out.
Root Cause Analysis:
We identified an issue with legacy accounts setup as internal accounts without an email address configured. A bug was inadvertently introduced during the latest web release causing those users to experience a disruption to check in/out functionality.