Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 09, 2020 - 02:00 EDT
On Saturday, 9 May 2020, beginning at 2 AM EDT, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.
Posted May 01, 2020 - 09:46 EDT
This scheduled maintenance affected: API (Authentication, API Response, SFTP), Service Automation (Login, Work Order Manager, Proposal Manager, Invoice Manager, Asset Manager, Compliance Manager, Supply Manager, Weather, Project Tracker, Inventory Manager), Provider Automation (Login, Work Order Manager, Proposal Manager, Invoice Manager, IVR), Analytics (Analytics Dashboard), and WorkForce, Mobile.