Issues Impacting Proposals Page
Incident Report for ServiceChannel
Postmortem

System Performance Degradation Incident Report

Date of Incident: 05/22/2019

Time/Date Incident Started: 05/22/2019, 9:41 pm EST

Time/Date Stability Restored: 05/22/2019, 10:59 pm EST

Time/Date Incident Resolved: 05/22/2019, 1:25 pm EST

Users Impacted: Active users

Frequency: Once

Impact: Partial

Incident description: Performance issues impacting the ability for Providers to view the Proposals page.

Root Cause Analysis:

Transient errors occurred during a deployment. These errors left the database in an inconsistent state and impacted the proposals module.

Actions Taken:

Identified the missing database changes.

Restored the database changes and stored procedures.

Mitigation Measures:

Modified the filters on the SQL compare process which reduces the risk of all SQL updates during deployments.

Posted 3 days ago. Jun 12, 2019 - 12:50 EDT

Resolved
We're happy to report our Proposal page issue is resolved. If you're still experiencing any issues, please reach out to us.
Posted 24 days ago. May 22, 2019 - 13:25 EDT
Monitoring
The Proposal page issue has been resolved and providers should be able to view the page as expected. We will continue to monitor.
Posted 24 days ago. May 22, 2019 - 10:59 EDT
Investigating
We are currently investigating performance issues impacting the ability for Providers to view the Proposals page. We will provide further information shortly.
Posted 24 days ago. May 22, 2019 - 09:41 EDT
This incident affected: Service Automation.