.Proposal Email Bug Incident Report
Date of Incident: 04/17/2019
Time/Date Incident Started: 04/17/2019, 3:05 pm EST
Time/Date Stability Restored: 04/25/2019, 2:40 pm EST
Time/Date Incident Resolved: 04/25/2019, 2:40 pm EST
Users Impacted: Active users
Email alerts not delivered when reassigning a proposal to a different user.
Root Cause Analysis:
Per our investigation, we identified there was an invalid configuration responsible for processing proposals. This required a change to be released to production to resolve the issue.
Identified the missing configuration values
Tested changes on lower environments
Released to production
Added functionality in automated tests to check for email functionality around proposal reassignment.