Delayed Processing: Preventative Maintenance Scheduled Work Orders

Incident Report for ServiceChannel

Resolved

Today's batch of Preventative Maintenance Work Orders are now scheduled and email notifications have been sent. We apologize for any inconvenience; thank you for your patience.

Posted May 01, 2021 - 14:34 EDT

Monitoring

Due to a minor system outage overnight, there was a delay in processing Preventative Maintenance scheduled Work Orders and email notifications. The outage has been resolved and our Developers are currently working on processing the Work Orders and email notifications.

Posted May 01, 2021 - 12:04 EDT

This incident affected: Service Automation (Work Order Manager) and Provider Automation (Work Order Manager).