Extended System Maintenance Incident Report
Date of Incident: 05/04/2019
Time/Date Incident Started: 05/04/2019, 7:26 am EST
Time/Date Stability Restored: 05/04/2019, 9:44 am EST
Time/Date Incident Resolved: 05/04/2019, 9:44 am EST
Users Impacted: Active users
Extended regularly scheduled maintenance.
Root Cause Analysis:
Servicechannel DevOps team incurred a longer than normal system maintenance window.
Though systems were available during the extended window, some performance issues may have been observed.
This was a one time incident due to refresh of system hardware.
Completed remaining outstanding system maintenance tasks.
While we were generally on time within our defined maintenance window, the DevOps team felt it was best to run some additional test against newly provisioned hardware. This was a one-off event and not likely to recur.