All Systems Operational

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Welcome to the ServiceHealth Dashboard. This site provides information on current and recent product issues.

Uptime over the past 90 days. View historical uptime.
Service Automation Operational
90 days ago
99.98 % uptime
Today
Login Operational
90 days ago
99.99 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Work Order Manager Operational
90 days ago
99.79 % uptime
Today
Proposal Manager Operational
90 days ago
99.97 % uptime
Today
Invoice Manager Operational
90 days ago
100.0 % uptime
Today
Asset Manager Operational
90 days ago
100.0 % uptime
Today
Compliance Manager Operational
90 days ago
99.99 % uptime
Today
Supply Manager Operational
90 days ago
99.98 % uptime
Today
Weather Operational
90 days ago
100.0 % uptime
Today
Project Tracker Operational
90 days ago
99.99 % uptime
Today
Inventory Manager Operational
90 days ago
100.0 % uptime
Today
Locations List Operational
90 days ago
100.0 % uptime
Today
Maps Operational
90 days ago
99.98 % uptime
Today
Provider Automation Operational
90 days ago
99.93 % uptime
Today
Fixxbook Operational
90 days ago
99.93 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Work Order Manager Operational
90 days ago
99.76 % uptime
Today
Proposal Manager Operational
90 days ago
100.0 % uptime
Today
Invoice Manager Operational
90 days ago
99.93 % uptime
Today
IVR Operational
90 days ago
100.0 % uptime
Today
WorkForce Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
API Response Operational
90 days ago
100.0 % uptime
Today
SFTP ? Operational
90 days ago
100.0 % uptime
Today
SendXML Operational
90 days ago
100.0 % uptime
Today
Universal Connector Operational
90 days ago
100.0 % uptime
Today
Budget Insights Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Data Direct Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
Analytics Download Operational
90 days ago
100.0 % uptime
Today
Third Party Components Operational
90 days ago
100.0 % uptime
Today
Twilio REST API Operational
90 days ago
100.0 % uptime
Today
Avalara Tax Calculation Service Operational
90 days ago
100.0 % uptime
Today
Rackspace - Inbound Email Operational
90 days ago
100.0 % uptime
Today
Zendesk Operational
90 days ago
100.0 % uptime
Today
Service Center Operational
90 days ago
99.99 % uptime
Today
Phone - Inbound Operational
90 days ago
99.97 % uptime
Today
Phone - Outbound Operational
90 days ago
100.0 % uptime
Today
Email - servicechannel.com Operational
90 days ago
100.0 % uptime
Today
Email - servicechannel.net Operational
90 days ago
100.0 % uptime
Today
Mobile Applications Operational
90 days ago
100.0 % uptime
Today
SC Mobile Operational
90 days ago
100.0 % uptime
Today
SC Provider Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

ServiceChannel Regularly Scheduled Maintenance Aug 16, 2025 02:00-06:00 EDT

On Saturday, 2025-08-16, beginning at 2 AM EST, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.
Posted on Aug 12, 2025 - 11:29 EDT
Aug 15, 2025

No incidents reported today.

Aug 14, 2025
ServiceChannel Regularly Scheduled Software Updates
Completed - The scheduled maintenance has been completed.
Aug 14, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 03:00 EDT
Scheduled - On Thursday, 8/14/25, beginning at 3 AM EST we will perform regularly scheduled software code updates on the ServiceChannel system. We expect the entire process to last less than 2 hours, but it may take up to 4 hours. We expect the system to be available during this time.
Aug 8, 13:20 EDT
Aug 13, 2025
ServiceChannel Regularly Scheduled Software Updates
Completed - The scheduled maintenance has been completed.
Aug 13, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 02:00 EDT
Scheduled - On Wednesday, 8/13/25, beginning at 2 AM EST, we will perform regularly scheduled software code updates on the ServiceChannel system. We expect the entire process to last less than 1 hour, but it may take up to 2 hours. We expect the system to be available during this time.
Aug 8, 11:59 EDT
Aug 12, 2025

No incidents reported.

Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025
Isssues with work order notes
Resolved - SRE team was notified of issues creating work order notes and investigated the issue.
A fix was implemented and the issue cleared.
Aug 8, 05:00 EDT
Aug 7, 2025
Slowness seen in work order notes
Resolved - This incident has been resolved.
Aug 7, 09:04 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 7, 08:57 EDT
Investigating - We are currently investigating this issue.
Aug 7, 07:44 EDT
Aug 6, 2025
Slowness seen in work order notes
Resolved - This incident has been resolved.
Aug 6, 18:20 EDT
Investigating - We are currently investigating this issue.
Aug 6, 18:07 EDT
ServiceChannel - Fixxbook Provider search
Resolved - This incident has been resolved.
Aug 6, 08:32 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 6, 08:04 EDT
Investigating - We are currently investigating issues with Fixxbook Provider Search
Aug 6, 07:52 EDT
Aug 5, 2025
System Outage Phone inbound / Five9
Resolved - This incident has been resolved.
Aug 5, 16:36 EDT
Identified - We are currently working with our Carrier to resolve inbound call issues at our Service Center.
Aug 5, 16:11 EDT
Update - We are continuing to investigate this issue.
Aug 5, 16:10 EDT
Investigating - The ServiceChannel SRE team is currently investigating an issue affecting the ServiceChannel platform. We will provide an ETA shortly. Thank you for your patience.
Aug 5, 16:09 EDT
Aug 4, 2025

No incidents reported.

Aug 3, 2025

No incidents reported.

Aug 2, 2025
ServiceChannel Regularly Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 2, 06:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 02:10 EDT
Scheduled - On Saturday, 2025-08-02, beginning at 2 AM EST, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.
Jul 28, 11:12 EDT
Aug 1, 2025

No incidents reported.

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