All Systems Operational

About This Site

Welcome to the ServiceHealth Dashboard. This site provides information on current and recent product issues.

Uptime over the past 90 days. View historical uptime.
Service Automation Operational
90 days ago
99.99 % uptime
Today
Login Operational
90 days ago
99.99 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Work Order Manager Operational
90 days ago
99.98 % uptime
Today
Proposal Manager Operational
90 days ago
99.94 % uptime
Today
Invoice Manager Operational
90 days ago
100.0 % uptime
Today
Asset Manager Operational
90 days ago
99.99 % uptime
Today
Compliance Manager Operational
90 days ago
100.0 % uptime
Today
Supply Manager Operational
90 days ago
99.99 % uptime
Today
Weather Operational
90 days ago
100.0 % uptime
Today
Project Tracker Operational
90 days ago
100.0 % uptime
Today
Inventory Manager Operational
90 days ago
99.99 % uptime
Today
Locations List Operational
90 days ago
99.99 % uptime
Today
Maps Operational
90 days ago
99.99 % uptime
Today
Provider Automation Operational
90 days ago
99.96 % uptime
Today
Fixxbook Operational
90 days ago
99.98 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Work Order Manager Operational
90 days ago
99.96 % uptime
Today
Proposal Manager Operational
90 days ago
100.0 % uptime
Today
Invoice Manager Operational
90 days ago
99.86 % uptime
Today
IVR Operational
90 days ago
99.98 % uptime
Today
WorkForce Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
API Response Operational
90 days ago
100.0 % uptime
Today
SFTP ? Operational
90 days ago
100.0 % uptime
Today
SendXML Operational
90 days ago
100.0 % uptime
Today
Universal Connector Operational
90 days ago
100.0 % uptime
Today
Budget Insights Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.99 % uptime
Today
Data Direct Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
99.98 % uptime
Today
Analytics Download Operational
90 days ago
100.0 % uptime
Today
Third Party Components Operational
90 days ago
100.0 % uptime
Today
Twilio REST API Operational
90 days ago
100.0 % uptime
Today
Avalara Tax Calculation Service Operational
90 days ago
100.0 % uptime
Today
Rackspace - Inbound Email Operational
90 days ago
100.0 % uptime
Today
Zendesk Operational
90 days ago
100.0 % uptime
Today
Service Center Operational
90 days ago
100.0 % uptime
Today
Phone - Inbound Operational
90 days ago
100.0 % uptime
Today
Phone - Outbound Operational
90 days ago
100.0 % uptime
Today
Email - servicechannel.com Operational
90 days ago
100.0 % uptime
Today
Email - servicechannel.net Operational
90 days ago
100.0 % uptime
Today
Mobile Applications Operational
90 days ago
100.0 % uptime
Today
SC Mobile Operational
90 days ago
100.0 % uptime
Today
SC Provider Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 3, 2025

No incidents reported today.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025
System Outage
Resolved - This incident has been resolved.
Mar 31, 15:45 EDT
Monitoring - A fix has been implemented, and we are monitoring the issue; the IVR should now be working
Mar 31, 12:45 EDT
Update - We are continuing to work on a fix for this issue.
Mar 31, 12:43 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 31, 12:36 EDT
Update - We are continuing to investigate this issue.
Mar 31, 12:36 EDT
Update - We're seeing that that only IVR is impacted by this Twilio outage. The workaround is using the mobile app to check in/out. We're monitoring the situation closely.
Mar 31, 12:36 EDT
Investigating - The ServiceChannel SRE team is currently investigating an issue affecting the IVR. We will provide an ETA shortly. Thank you for your patience.
Mar 31, 12:24 EDT
Mar 30, 2025

No incidents reported.

Mar 29, 2025
ServiceChannel Regularly Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 29, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 02:00 EDT
Scheduled - On Saturday, 2025-03-29, beginning at 2 AM EST, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.
Mar 21, 06:04 EDT
Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

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