Resolved -
This incident has been resolved.
Mar 31, 15:45 EDT
Monitoring -
A fix has been implemented, and we are monitoring the issue; the IVR should now be working
Mar 31, 12:45 EDT
Update -
We are continuing to work on a fix for this issue.
Mar 31, 12:43 EDT
Identified -
The issue has been identified and a fix is being implemented.
Mar 31, 12:36 EDT
Update -
We are continuing to investigate this issue.
Mar 31, 12:36 EDT
Update -
We're seeing that that only IVR is impacted by this Twilio outage. The workaround is using the mobile app to check in/out. We're monitoring the situation closely.
Mar 31, 12:36 EDT
Investigating -
The ServiceChannel SRE team is currently investigating an issue affecting the IVR. We will provide an ETA shortly. Thank you for your patience.
Mar 31, 12:24 EDT