Resolved -
This incident has been resolved. All services are working as expected.
May 16, 12:11 EDT
Monitoring -
System stability has been restored and services are functioning normally. We will continue to monitor closely for any further issues.
May 16, 11:55 EDT
Investigating -
We are actively investigating degraded system performance. An update will be provided shortly. Thank you for your patience.
May 16, 11:11 EDT
Completed -
The scheduled maintenance has been completed.
May 11, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 02:00 EDT
Scheduled -
On Saturday, 11th May, beginning at 2 AM EST, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.
May 6, 06:21 EDT
Resolved -
This incident has been resolved. All services are working as expected.
May 7, 14:03 EDT
Monitoring -
A fix has been implemented and you should be able to view provider profiles on Fixxbook now. We will continue to monitor to ensure stability going forward.
May 7, 13:38 EDT
Investigating -
We are actively investigating an issue with errors occurring while viewing provider profiles on Fixxbook. An update will be provided shortly. Thank you for your patience.
May 7, 12:39 EDT